Job description
About Oqton
Oqton is a global SaaS company founded by experts in the field of manufacturing & AI that combine years of industry experience to deliver increased productivity. Factories of the future will be powered by humans and machines working seamlessly together.
The Oqton platform enables this and provides scalable, sustainable, and efficient manufacturing for any size of company.
Our agnostic cloud-based manufacturing operating system automates the end-to-end workflow across & beyond the production floor. Specific vertical sectors can benefit greatly from Oqton, including healthcare, industrial and additive manufacturing.
Oqton is seeking a talented and motivated Software Support Engineer to join our growing team in EMEA. In this role, you will be responsible for providing exceptional post-sales support to our customers across the region, ensuring their success with our software products.
Responsibilities
- Provide technical support to partners and customers
- Provide technical training
- Troubleshoot & diagnose software issues to identify root causes and implement effective solutions
- Escalate complex issues to development teams and work collaboratively to resolve them
- Document technical solutions and maintain a knowledge base for future reference
- Analyze customer feedback to identify trends and areas for product improvement
- Contribute to the development and delivery of user training materials
- Stay up-to-date on the latest product features and functionalities
- Maintain a positive and professional demeanor while interacting with customers
Job requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Minimum 3 years of experience in a technical support role
- Strong understanding of software support principles
- Excellent problem-solving and analytical skills
- Ability to troubleshoot and diagnose complex technical issues
- Excellent communication skills and fluency in French & English
- Strong customer service orientation with a commitment to exceeding customer expectations
- Proficiency in using technical documentation and knowledge base software
Additional Information
- This position is based in Europe
- Travel capacity required 20%
Benefits
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Be part of a growing and innovative team
- Make a real impact on customer success
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